Recover revenue lost to delivery providers.
We dispute 100% of DoorDash, UberEats, and Grubhub refunds to help you effortlessly get up to 65% of your hard-earned money back.
The Problem
4-7% of delivery app orders are refunded, while orders in store are comped less than .5% of the time.Restaurants do not always receive accurate chargebacks from third party delivery in cases where customers fraudulently request a refund or if the issue is caused by the delivery driver eating a customer’s food, improperly handling it, or taking an excessive amount of time to deliver.
Our Solution
We dispute 100% of refunds, cancellations, and error charges in Grubhub, Uber Eats and DoorDash in order to collect on revenue from delivery service providers.
Zero Effort and Zero Set Up Fees
Save 40+ hours per month in manual recovery efforts
Our process allows for maximum payouts
Pricing
We charge a flat fee of 17% of what we recover and provide data insights at no extra cost.
The Deliverables
Before we start: A refund recovery audit that shows you how much we can recoverOnce we get going: Monthly reports detailing delivery sales, revenue recovered, canceled orders, AOV, and moreComing Soon: Delivery Data Dashboard
Recovering $1 million in 2023
In 2023, a multi-brand dining, hospitality, and gaming corporation with 500+ locations implemented this process and successfully recovered 62% of their lost delivery revenue. Totalling to just under $1 million of revenue recovered in 2023.
Let's get started
Fill our this form and we'll reach out to schedule your free delivery loss audit.Need to get in touch sooner? Feel free to give us a call at +1 337 849 0304
Blog
Reducing Delivery Refund Losses: Actionable Tips and Strategies to Improve Your Bottom Line
© Orderflo 2024. All rights reserved.
Thank you!
We'll be in touch!
Reducing Delivery Refund Losses: Actionable Tips and Strategies to Improve Your Bottom Line
Refund losses from third-party delivery services can significantly impact your profitability. This guide provides actionable tips and strategies to help you minimize these losses and improve overall efficiency, leveraging tools like Deliveri.
Understanding Delivery Refund Losses
Delivery refund losses occur due to wrong orders, late deliveries, or damaged goods. These issues can heavily affect profitability, with up to 6% of delivery orders potentially refunded compared to less than 0.5% for in-store orders. Identifying common causes is the first step in addressing and mitigating these losses.
Analyzing Your Current Refund Losses
Before implementing strategies to reduce refund losses, analyze your current situation by collecting data on delivery refunds. Track key metrics such as refund rates, common reasons for refunds, and their financial impact. Regular analysis helps identify trends and areas needing improvement.
Strategies to Minimize Delivery Refund Losses
Improving Order Accuracy Before implementing strategies to reduce refund losses, analyze your current situation by collecting data on delivery refunds. Track key metrics such as refund rates, common reasons for refunds, and their financial impact. Regular analysis helps identify trends and areas needing improvement.
Enhancing Delivery Processes Partner with reliable delivery services known for their reliability and customer service. Use GPS tracking to monitor delivery times and routes, ensuring timely deliveries. Providing clear and precise delivery instructions can help avoid confusion and mistakes.
Customer Communication Effective communication with customers is key. Send order confirmations and real-time delivery updates to keep customers informed. Offer a straightforward way for customers to report issues, allowing for quick resolution and increased satisfaction.
Leveraging Technology
Automation Tools Order management software can automate order processing and reduce human error. Delivery tracking systems provide real-time updates and tracking for deliveries, ensuring timely and accurate deliveries.
Data Analysis Tools Use analytics to identify trends and areas for improvement in your delivery process. Integrate with other tools to enhance data accuracy and gain deeper insights.
Training and Accountability
Staff Training Programs Regular training sessions on order accuracy and customer service are essential for maintaining high standards. Conduct training sessions to ensure staff are meticulous in order preparation and handling.
Accountability Measures Set performance metrics for delivery accuracy and customer satisfaction. Implement a reward system for teams that achieve low refund rates, incentivizing accuracy and efficiency.
Case Studies and Success Stories
A national restaurant chain reduced their delivery refund rate by 50%, recovering over $79,000 per month by enhancing order accuracy and leveraging delivery tracking technology.
Continuous Improvement
Continuous improvement is essential to maintaining low delivery refund losses. Regularly review and update strategies based on feedback from customers and staff. Use customer surveys and staff meetings to gather insights and identify areas for improvement. Set up a system for continuous monitoring of delivery performance and refund rates. Adjust strategies based on data and feedback to ensure constant improvement and preempt potential issues.
Leveraging Deliveri for Recovery
Dispute Process Deliveri disputes 100% of refunds, cancellations, and error charges from major delivery service providers. This comprehensive approach ensures that every potential refund issue is addressed.
Effortless Recovery The service requires zero effort and setup fees from the restaurant, saving over 40 hours per month in manual recovery efforts. This allows restaurants to focus on core operations while Deliveri handles the complexities of refund recovery.
Maximized Payouts Deliveri’s process is designed to ensure maximum revenue recovery. By efficiently managing disputes and error charges, restaurants can reclaim a significant portion of their revenue.
Deliverables from Deliveri
Initial Audit A refund recovery audit to show potential recoverable amounts, providing an upfront assessment of lost revenue that can be recovered.
Monthly Reports Detailed reports on delivery sales, revenue recovered, canceled orders, average order value (AOV), and more. These reports provide transparency and insights into recovery efforts.
Upcoming Features A Delivery Data Dashboard for comprehensive data analysis, enabling restaurants to track performance and identify further areas for improvement.
Conclusion
Reducing delivery refund losses requires a comprehensive approach that includes improving order accuracy, enhancing delivery processes, leveraging technology, and committing to continuous improvement. Implement these strategies to minimize losses and improve your bottom line. For personalized assistance, schedule your free audit here.
For more support and personalized assistance, contact us at +1 337 849 0304.
By following this guide, restaurants can systematically reduce delivery refund losses, enhance their processes, and improve their profitability.